👤

EMPLOYEE PORTAL

Welcome back

Ticket Overview

Track the current status of your support requests.

0

Total Tickets

0

Open

0

In Progress

0

Resolved

0

Closed

My Tickets

View and track all tickets raised from your account.

My Requests

!

Critical / High0

→

●

My Assigned0

→

●●

Assigned0

→

↗

Escalated0

→

◷

Pending User0

→

Total Tickets0

Open0

In Progress0

Resolved0

Closed0

Notifications0

Ticket Filters

Filter tickets by status, priority, assignment or Employee ID / Ticket Number.

IT STAFF

Recent Tickets

Manage tickets available to your current IT support level.

Live Ticket List

NICOMAC TAIKISHA • IT MANAGEMENT

Manager Control Center

Welcome, — complete IT visibility and control

L4 • FULL ADMIN

🎫 Ticket Overview

Overall ticket lifecycle at a glance.

LIVE

Total Tickets0All tickets

Open0New tickets

Assigned0Ownership taken

In Progress0Being worked on

Pending User0Waiting for user

User Response Received0User has responded

User Not Responding0Follow-up required

Resolved0Resolved tickets

Closed0Completed tickets

🚦 Priority Overview

Immediate attention by ticket priority.

ATTENTION

Critical0Highest priority

High0Needs attention

Medium0Normal workload

Low0Lower priority

👤 Assignment Overview

Ownership and unassigned workload.

OWNERSHIP

Not Assigned0Needs ownership

Assigned0Assigned tickets

📈 Escalation Overview

Current escalation level across active tickets.

ESCALATION

L10Junior Staff

L20Senior Staff

L30Assistant Manager

L40Manager

Escalated0L2 / L3 / L4

📊 IT Staff Workload

Active tickets and attention areas for every IT Staff member.

⏱ Ticket Aging

Quick view of how long unresolved tickets have been open.

🏢 Department Overview

Ticket volume by department.

🛠 Issue Category Overview

Most common support categories.

🔎 Find Any Ticket

Search the complete ticket history using Employee ID or Ticket Number.

FULL ACCESS

Employee ID / Ticket Number

Status

Employee ID shows all tickets raised by that employee. Ticket Number shows that ticket and its complete history.

📋 All Tickets

Complete ticket register with full Manager access.

Status

Priority

Assigned IT Staff

From

To

👥 IT Staff Management

Add new IT staff, change levels, mark someone as on leave or left. Their open tickets are handed over automatically.

🔀 Escalation Workflow

Who is at each level, how long a ticket may stay there before it moves up, and office hours for the clock.

📈 Staff Statistics

Historical workload summary for management review. Click a staff row to view that staff's tickets.

📤 Reports & Data Export

Print or export the current Manager ticket view.

Exports use the selected Status, Priority, Assigned Staff and date filters.

Create New IT Ticket

Employee Name

Employee ID *

Your Email *

Location / Site

Department

NICOMAC TAIKISHA IT HELPDESK

Welcome back

Ticket Overview

0

0

0

0

0

My Tickets

IT Dashboard

Ticket Filters

Recent Tickets

Manager Control Center

🎫 Ticket Overview

🚦 Priority Overview

👤 Assignment Overview

📈 Escalation Overview

📊 IT Staff Workload

⏱ Ticket Aging

🏢 Department Overview

🛠 Issue Category Overview

🔎 Find Any Ticket

📋 All Tickets

👥 IT Staff Management

🔀 Escalation Workflow

📈 Staff Statistics

📤 Reports & Data Export

Create New IT Ticket

Change Password

NICOMAC TAIKISHA

Welcome to IT Helpdesk

User Login

Welcome back

Ticket Overview

0

0

0

0

0

My Tickets

IT Dashboard

Ticket Filters

Recent Tickets

Manager Control Center

🎫 Ticket Overview

🚦 Priority Overview

👤 Assignment Overview

📈 Escalation Overview

📊 IT Staff Workload

⏱ Ticket Aging

🏢 Department Overview

🛠 Issue Category Overview

🔎 Find Any Ticket

📋 All Tickets

👥 IT Staff Management

🔀 Escalation Workflow

📈 Staff Statistics

📤 Reports & Data Export

Create New IT Ticket

Ticket Details

Manage Ticket

Notifications

Staff Details

Change Password